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Shipping Terms and Conditions

  1. General 1.1. By placing an order through our website, you (hereinafter referred to as the "Customer") agree to the terms set out below. 1.2. These shipping terms and conditions apply to all purchases made on Superlunar Design Co.'s website.

  2. Order Processing 2.1. Orders are processed within 7 business days of receiving the order, excluding weekends and public holidays. 2.2. Once your order has been processed, you will receive a confirmation email.

  3. Digital Products 3.1. Digital products are delivered electronically and will not be shipped or delivered in any physical format. 3.2. Customers will receive a download link or access to the digital product upon successful payment or within the specified processing time.

  4. Shipping Locations 4.1. We only ship to addresses within the continental United States. 4.2. It's the responsibility of the Customer to ensure the shipping address is correct. Superlunar Design Co. is not responsible for incorrect addresses, undelivered, or misdelivered orders due to this.

  5. Shipping Costs 5.1. Shipping fees are calculated based on weight, size, and destination of the order.

  6. Delivery Time 6.1. Delivery times are estimates only and commence from the date of shipping, not the date of order. 6.2. Superlunar Design Co. is not responsible for delays caused by shipping providers.

  7. Returns and Exchanges 7.1. Due to the digital nature of our products, no returns are accepted.

  8. Damaged or Lost Orders 8.1. If you receive a damaged item or if your order is lost in transit, please contact us within 7 days of the estimated delivery date. 8.2. We will offer a replacement, refund, or other resolution based on the circumstances.

  9. Limitation of Liability 9.1. Superlunar Design Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  10. Changes to Shipping Policy 10.1. We reserve the right to modify or update these shipping terms and conditions without prior notice. Changes will be effective immediately upon posting on our website.

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