At Superlunar Design, we strive to provide high-quality digital products and services to our clients. As all of our products are digital in nature, we do not offer any returns or refunds, except at our sole discretion.
Technical Issues: If you experience any technical issues with our digital products or services, please contact our support team within 48 hours of your purchase. We will make reasonable efforts to resolve the issue promptly.
Defective or Incorrect Deliverables: In the rare event that you receive a defective or incorrect deliverable, please notify us within 7 days of delivery. We will review the issue and, if it is determined to be our mistake, we will work towards rectifying the situation or providing a suitable solution.
Dissatisfaction: While we do not generally offer refunds based on personal preferences or changes in project requirements, we value our clients' satisfaction. If you are dissatisfied with our services, please reach out to us and provide specific details about your concerns. We will evaluate the situation on a case-by-case basis and may offer a resolution at our sole discretion.
Intellectual Property Rights:
All intellectual property rights, including copyrights and trademarks, associated with the digital products and services provided by Superlunar Design are retained by our company. Clients are granted a non-exclusive, non-transferable license to use the purchased products solely for their intended purposes.
Non-Disclosure Agreement (NDA):
Clients are bound by a confidentiality obligation regarding any proprietary or confidential information shared with them during the course of the project. The breach of the NDA may result in legal consequences.
Limitation of Liability:
Superlunar Design limits its liability for any damages incurred by the client, whether direct, indirect, consequential, or incidental. Clients assume all risks associated with the use of our products and services.
Clients agree to indemnify and hold Superlunar Design harmless from any claims, losses, damages, liabilities, or expenses arising out of or related to the use of our products or services.
Refunds or replacements will be considered on a case-by-case basis.
Any refunds provided will be at our discretion and may be subject to deductions for work already completed or expenses incurred.
Superlunar Design reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.